Terms & Privacy For Public Course

Please read the following terms and conditions including our cancellation policy and course standards before registering for your course.

Purchase Policy

Our goal at Canada CPR is to make your course registration experience easy, efficient and equitable, so you can complete your training as quickly as possible. The following policies are designed to ensure your satisfaction and understanding of our online registration process. If you have any questions about the information below, please contact us at Canadacprschool@gmail.com

Before completing your registration, carefully review the details for the course you have selected. The location and Time of the course will be visible in the Course Description. Please make sure that you have selected the course you require on the correct date. Transfer and Cancellation fees may apply.

CanadaCPR offers a course selection of Blended Learning that allows the participant to learn online at their own pace and comfort and then attend the in-person training on their selected date. The participant must have their online portion complete before attending the in-person training. They will not receive their certificate without the completion of their online material. 

Course confirmations are sent by email only.  It is possible that the confirmation email may be lost or filtered by an anti-spam program.  If you have not received your confirmation email within 48 hours of your registration, it is your responsibility to contact us to confirm your arrangements.

Class schedules and timelines are strictly followed.  Arriving late for your course may cause you to be turned away at the door.  Refunds are not issued for individuals who are turned away at the door for late arrival or non-attendance (no-shows).

 

General Course Policy

Canada CPR reserves the right to dismiss any student from a class for disruptive or inappropriate behaviour. Students who are disruptive or exhibit inappropriate behaviour will be removed from class and NO REFUND OR CREDIT WILL BE ISSUED.

We understand that in many situations, students may need to be in contact with their offices on an occasional basis. Please be courteous to the other students and the class instructor and make these calls only during a break or at lunch. During class, all students are required to mute or turn off cell phones and refrain from using text messaging. If you are expecting an important call that may interrupt the class, please speak to the instructor before.

Please finish the online portion before attending the in-person session. Failing to do so will cause some certification issues. Please contact canadacprschool@gmail.com if you are unable to find it or are unable to complete it before your in-person session 

Payment Policy

You may select from three methods of payment. Paypal, E-Transfer, and Cash. If using E-Transfer, you must pay at least 50% of your course cost before attending the in-person training. Once you pay you will receive an online portion (If available for your course). If you do not pay the full cost or at minimum 50% of the cost, you will not receive your course’s online module or certificate of completion.

Cancellation Policy

Once an individual has registered for a course, a spot is reserved for that individual.  Class sizes are limited so we employ a cancellation policy regarding refund or transfer of course fees.

Please note that since our administrative office is closed on weekends and statutory holidays, business days do not include Saturdays, Sundays and statutory holidays.

Cancel With Notice (minimum of 3 Business days)

To receive a refund, the candidate must cancel more than 3 business days prior to the course. Relating to refunds, $20 will be deducted from the total cost of your selected course due to administrative fees.  Cancellations made in less than 3 business days will not receive a refund, they may only reschedule.

A participant who reschedules will be charged a fee of $30 if they have previously canceled without a 3 business day notice. A notice will be sent before class. The $30 fee is employed for each class that is missed without notice.

If the participant refuses to reschedule, a full refund will not be returned due to the cost of a Canadian Red Cross certification, VISA fees and falsely reserving a seat in the classroom. 

Participants are exempted from paying the rescheduling fee if the cancellation is due to inclement weather conditions or from an informed cancellation on our behalf.  

 

Course Transfer Policy

Once a registration has been made, the participant has one month to complete their online module before it is no longer valid and a new course must be paid for at the full price. This also applies to transferring courses and cancelled courses. 

If the participant desires to switch courses, it must be done a minimum of 72 hours before their original selected date by contacting us by email (canadacprschool@gmail.com). If the participant does not request the course transfer in time, they must pay a fee of $30.

Our Privacy Policy

By purchasing a course online, you agree to receive email updates from us (e.g., changes to the course location, time, etc.). Your personal information will not be shared at any other time with any other party but may be used to contact you once your certification expires, or to inform you about other courses we offer that may be of interest to you. If you have any questions about these terms and conditions, please contact us at Canadacpr@gmail.com prior to registering for your course.

Terms & Privacy For Private Courses

Purchase Policy

Canada CPR is responsible for accurately communicating with the participants the time, location and course requirements. It is crucial that we are provided with the proper contact information of each participant so that we may provide updates on the course or other important information.

CanadaCPR offers a course selection of Blended Learning that allows the participant to learn online at their own pace and comfort and then attend the in-person training on their selected date. The participant must have their online portion complete before attending the in-person training. They will not receive their certificate without the completion of their online material. 

Course confirmations are sent by email only.  It is possible that the confirmation email may be lost or filtered by an anti-spam program.  If you have not received your confirmation email within 48 hours of your registration, it is your responsibility to contact us to confirm your arrangements.

General Course Policy

Canada CPR reserves the right to dismiss any student from a class for disruptive or inappropriate behaviour. Students who are disruptive or exhibit inappropriate behaviour will be removed from class and NO REFUND OR CREDIT WILL BE ISSUED.

We understand that in many situations, students may need to be in contact with their offices on an occasional basis. Please be courteous to the other students and the class instructor and make these calls only during a break or at lunch. During class, all students are required to mute or turn off cell phones and refrain from using text messaging. If you are expecting an important call that may interrupt the class, please speak to the instructor before.

Payment Policy

Payment options will be discussed privately once a date has been scheduled. We demand that the payments be made as soon as possible, the latest being on the day of the scheduled course. Late payments are subject to a late fee. This late fee will be 2% of the course’s total value and is applied every two weeks that we do not receive the payment. The payment must be in our account or in our hands for its status to be acknowledged as paid. 

Once the invoice is made, there will be a due date specified on the invoice. You have the right to add and remove participants from the list. Doing so will alter the set price. 

two weeks before the course, you do not have the right to remove participants from the course. They may not attend, but the price for them must be paid. If a participant misses a course, they must reschedule at the rate offered for our public courses. 

Cancellation Policy

Canada CPR and its instructors fully reserve the right to cancel a course without having to provide financial compensation. If the course is cancelled by the host, rescheduling fees will apply. Once the verbal or written agreement is made, you are responsible for assuring that the participants will arrive at the set date and time.

Once the payment is made, no refunds will be given. This money will be kept as a credit; rescheduling fees may apply.